SHIPPING & RETURNS POLICY
Our Shipping and Returns Policy forms part of and must be read in conjunction with our Terms and Conditions. We reserve the right to change this Shipping & Returns Policy at any time. This Policy was last updated on 05/08/2021.
Standard delivery, £3.60 - UK Mainland via Royal Mail 1-3 business days (excluding Bank Holidays)
Next day delivery, £4.50 - UK Mainland via Royal Mail (business day and excluding Bank Holidays)
Free delivery - We offer free delivery on all orders, to a UK address, when you spend £20 or more. Please make sure you select the free shipping option when you check out.
PLACING YOUR ORDER WITH US
We process orders Monday to Saturday (except Bank Holidays). Orders received by 2.00 pm on weekdays and 10.00 am Saturdays will be raised and sent out that day. Orders received after this time will be posted the next working day.
Our standard delivery addresses are for UK addresses only. Some deliveries to parts of Scotland and to UK Islands may take a little longer to get to you. If you require delivery outside of the UK, please get in touch, and we will be happy able to advise of additional shipping costs.
EVENTS BEYOND OUR CONTROL
We use Royal Mail for our deliveries, and even though they have years of experience, sometimes things don’t go according to plan. The weather, for one, can go against the delivery driver, as well as traffic. But they always do their best to muddle through.
Healthipops are classified as a food and therefore we are unable to accept any returns. If there is a problem with your order, please contact us at firstname.lastname@example.org or by telephone: 01227 733718 as soon as possible and we will be happy to help you.
WRONG ITEM RECEIVED
To receive a refund or a replacement, please contact us within 5 days of receiving your order. Either by telephone: 01227 733728 or email email@example.com quoting your order number.
Please contact us, within 5 days from receipt of goods, at firstname.lastname@example.org, if your order has arrived damaged.
Our Returns Policy for faulty or damaged items upholds your statutory rights.
If your order has been received and is damaged, please contact us at email@example.com You need to tell us exactly what the problem is, as soon as possible after discovering the problem and we will advise what to do next. Ideally, we would ask you to take photos of the problem and email these to firstname.lastname@example.org Our Returns Policy for faulty or damaged items upholds your statutory rights.
ITEM NOT RECEIVED
To receive a refund or a replacement, you must inform us at email@example.com that you have not received your item within 10 days from your order date. Please provide your order number and the date your order was placed.
YOUR STATUTORY RIGHTS
Our Returns Policy does not affect your statutory rights.
For more information about your other statutory rights, please visit the UK Government’s website at: www.gov.uk
COST OF RETURNING ITEMS
Please note we will only ask you to return goods for specific reasons. In doing so we will refund any postage costs incurred. We would ask that you to provide us proof of postage from your post office and send via email firstname.lastname@example.org
You will be reimbursed within 5 working days.
If upon receipt of your order the outer packaging has been damaged during delivery, please contact us as soon as possible and email photos of the complete packaging to email@example.com. Risk of damage or deterioration to the goods passes to you, as the buyer, on delivery so please contact us as soon as possible. No claim for damage or deterioration after delivery can be accepted unless we’re informed straight away. Nor can we accept any responsibility for quality deterioration due to the following delivery problems.
· Incorrect addresses
· Unopened parcels
· Delayed deliveries due to weather problems.
· Gifts to recipients who have gone away or are unable to receive parcels.
To maintain the shelf life of your Healthipops please ensure that any unopened individual Healthipops in their wrappers are kept into your pouch and reseal the Zipper. Failure to do so may affect the stability of the lollipop and its natural ingredients. This may cause the lollipop to become sticky and or create flat spots. Obviously, we want to ensure you receive and enjoy Healthipops, however temperatures in excess of 25 degrees may compromise the tasting experience.
Healthipops should be stored in a cool dry place out of direct sunlight. If the product is not kept in these conditions, it may become damaged and therefore we will not be able to accept the product as a damaged return.
If you are not satisfied with the way in which we have handled the return, replacement of any item, please contact our customer service representatives at firstname.lastname@example.org